Introduction

Welcome to Feet Aid! We're committed to providing high-quality hand and foot care services and products. Our Returns & Refund Policy is designed to ensure your satisfaction and aligns with standard consumer protection practices.

Policy Framework

General Policy

Feet Aid's return and refund practices are straightforward and customer-focused, ensuring a hassle-free experience at our stores.

Returns and Refunds for Products

Products can be returned if they are defective or not as described.  

Returns must be made in-store within 7 days from the date of purchase. 

To initiate a return, please bring the product along with the original receipt to our store.  

Upon validation, refunds will be processed to the original payment method within 14 days.

Cancellation Policy for Services

We request that service appointments be canceled at least 2 hours in advance.  

Late cancellations may incur a fee, as this time could have been allocated to another client.  

This policy is in place to ensure fairness and efficiency in our scheduling.

Non-Refundable Services

Services that have already been rendered are typically non-refundable.  

In exceptional cases where the service did not meet your expectations, please contact us for a resolution.

Return Shipping

As our products are not sold online, all returns must be made at our store locations.

Consumer Rights and Satisfaction

Your satisfaction is our priority. We adhere to local consumer protection laws, ensuring you receive the quality you expect.

Defective Items and Warranty

If you encounter any issues with our products, we offer repair, replacement, or refund options as per our warranty terms.

Contact and Queries

For any queries or assistance with our returns and refund policy, please visit us in-store or contact fcc.admin@footcare-uae.com.

Conclusion  

Feet Aid values your trust and aims to provide a transparent, fair, and legally compliant service experience. Your satisfaction is the cornerstone of our business, and we are here to ensure that every visit to Feet Aid meets your expectations.